Terms and conditions:

PLAST CRAFT GAMES S.L.
VAT number: B-54756770
C/ Benimagrell 102
c.p. 03550 Sant Joan d'Alacant (Alicante)
SPAIN

1. GENERAL:

Any order made to Plast Craft Games involves the full acceptance by the Customer of the terms and conditions in force on the day they perform the order. In addition, you acknowledge that acceptance of these conditions involves the application to the order to which they relate, and to any subsequent order, except for cases where new conditions are brought to the attention by Plast Craft Games. The fact that Plast Craft Games not recur at any time to any of these conditions can not be interpreted to renounce to recur to them in the future or the past.

2. Payment and rates:

When ordering, the customer may choose the way of payment of the purchases made in Plast Craft Games by:
1. Bank Transfer.
2. Pay Pal
3. Credit /Debit card via virtual TPV 4B
The prices published by Plast Craft Games are in Euros, Pounds or Dollars and are valid except typo mistake. All prices include VAT applicable on the date of the order, any change in VAT rate will be applied automatically to the prices of the products for sale.

3. Shipping Rates and Delivery Information:

We accept and send orders to the following countries. (The following prices apply to direct customers. If you are a company or wish to know the prices and conditions for Plast Craft Games distributors, get in touch with us under the following e-mail address info@plastcraftgames.com):

Europe Zone 1 (Portugal, France, Italy, Germany, UK):

  • Orders up to 70€ - Price: 14,50€ (VAT incl.)
  • 70€ orders and up – Price: Free shipping.

Europe Zone 2 (Belgium, Netherlands, Luxembourg,Monaco):

  • Orders up to 70€ - Price: 14,50€ (VAT incl.)
  • 70€ orders and up – Price: Free shipping.

Europe Zone 3 (Ireland, Austria, Denmark, Finland, Iceland, Switzerland)

  • Orders up to 70€ - Price: 17€ (VAT incl.)
  • 70€ orders and up – Price: Free shipping.

Europe Zone 4 (Slovenia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Greece):

  • Orders up to 70€ - Price: 19€ (VAT incl.)
  • 70€ orders and up – Price: Free shipping.

Rest of the world:

  • Orders up to 125€ - Price: 35€ (VAT incl.)
  • 125€ orders and up – Price: Free shipping.

For orders containing handcrafted products, like customised products or articles hand-made by our artists, please consult availability and estimated preparation and delivery times.
Products bough at www.plastcraftgames.com will be sent through private courier companies like Blasmar, TourlineExpres to the address indicated by the customer. Delivery times are approximate, safe physical or structural impediments (e.g. wrong address, climate events, etc.).
If you are interested in a product which is not available at the moment, please write to the following e-mail address: pedidos@plastcraftgames.com and we will inform you about availability, replacement and estimated delivery times.
In the event of a lost package or any other problems with the courier company, the customer can contact us under the following e-mail address: incidencias@plastcraftgames.com. After receiving the e-mail Plast Craft Games will try to solve the incident.
The goods should be examined immediately after delivery by the customer or an authorized individual to detect any thomann transportation damages. Detectible transportation damages are to be reported without delay in written form. Packaging damages are to be confirmed in written form by the transportation company upon delivery.
Any delay does not imply or cancel the order or any compensation.

4. Return and Cancellation Policies:

4-1 Return of product:
Our policy, complying with current legislation, is to grant the right to return any item purchased from Plast Craft Games within 14 days from the date of receipt.
Any item bought in Plast Craft Games, returned in its original packaging sealed and in perfect condition will be accepted as such.
Within 30 days of receipt of the return, Plast Craft Games agree to a refund. Before making the return, you must inform the customer service department.
If the cause of the return was that the item purchased is defective or does not correspond to the request in the order, Plast Craft Games will bear the cost of the return and the new shipping. If the reason for returning the order is that it does not satisfy you, we will refund the amount but not the shipping or return shipping charges.
4-2 Cancellation of order:
If the order cancellation arrives before the departure of the order the customer will not have any expenses. In the case of a cancellation after the departure of the order, the customer will be responsible for shipping charges and return shipping charges of the same order.

5. Damaged/Missing parts:

In the event that a product purchased through  our online store or through our distribution network presents any defect (damaged or lost parts), Plast Craft Games undertakes to replace them with others of the same characteristics as long as the damage is proven through photographic documentation. Please send us your contact details, any necessary pictures of the damaged product and the name where you bought it and we will send you a replacement as soon as possible.

6. Privacy Statement:

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data.
Client records are regarded as confidential and therefore will not be divulged to any third party. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

7. Applicable law and jurisdiction.

The interpretation and enforcement of the conditions and all the acts resulting from them, shall be subject to Spanish law, unless there are public policy provisions contrary to this.
All rights reserved - Plast Craft Games © 2016